terms & Conditions

DELIVERY

Home Delivery

We are currently offering Home Delivery on all online orders delivered anywhere within the UK for £5.

We will inform you when your order is dispatched. Delivery times cannot be guaranteed.

Free In-store Collection

If you wish your online order to be delivered to one of our retail outlets in Glasgow, Edinburgh and Inverness, this will be free of charge. Just click on this option before checkout.

International Deliveries

We are happy to deliver to any international destination. Email us at enquiries@remnantkingsonline.co.uk and we can give you a price to deliver your order wherever you desire.

 

PRIVACY & SECURITY

We at Remnant Kings Online are commited to protecting the privacy of our customers and to providing a secure and safe shopping experience.

Protecting your personal information is important to us. Your order information is encrypted. your off-line information is also protected and is only accessible to authorised personnel.

Remnant Kings never sell or distribute any customer information, no matter what the circumstances.

If you have any questions about our policies please do not hesitate to contact us.

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies used on our website

Cookie Name Purpose
Cart PHPSESSID This cookie stores the contents of your shopping cart and is required for the site to work correctly.
Google Analytics _utma
_utmb
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_utmz
These cookies are used to collect analytical information about how visitors use our site. All web traffic and usage information is anonymous. We use this information for analytical purposes to evaluate the performance, to compile reports and to make improvements to website content and user experience.

See Google's privacy information:
http://www.google.com/intl/en/policies/privacy/

You can opt out of Google Analytics tracking by installing a browser plug-in from http://tools.google.com/dlpage/gaoptout?hl=en

To find out more about cookies, visit www.allaboutcookies.org.

 

RETURNS POLICY

Customer satisfaction is our priority. If you are not happy please let us know and we will take care of you straight away.

All products go through a rigorous quality control check before being dispatched. We have confidence in the quality of our products. However in the unlikely event that you are not pleased with your purchase, please contact us at enquiries@remnantkingsonline.co.uk. You will receive a returns number if the product is authorised for return. Please do not return products without authorisation and a return number.

Please check all packaging for damages before you sign for it with the courier. If damaged, please sign for it as damaged and contact us immediately. If packaging is accepted as perfect and yet has been damaged in transit, we will not be held responsible.

Products that you are not entirely satisfied with can be returned, at your cost, provided they are intact and the packaging is unopened.

We cannot accept returns on made-to-measure items or fabrics and trimmings cut to your required amount. These items are not eligible for return. We strongly advise you to use our measuring guides to ensure you are ordering the correct quantities.

Only in the event that made to measure items or cut fabrics are faulty can they be returned. They must be returned within 7 working days of dispatch to you, and only with a return number.

If the product is faulty, we will promptly either offer you a refund, an exchange or a credit note, depending on the relevant circumstances, together with our heartfelt apologies.

If the product is not deemed faulty, we will return it to you. We reserve the right to charge delivery costs to you in this instance.